Accessing Services

You can access behavioral health services by calling Magellan Member Services at any time at our toll free number, 1-800-424-4489. If you are deaf or hard-of-hearing, you can call 7-1-1 to use the Louisiana Relay Service at any time. Or you may go directly to a provider. A recipient may contact any provider in Magellan's network to seek services. The provider will talk to Magellan to coordinate your care and services. Magellan has a Provider Search tool on our website to make it easier to find a provider.

For Primary Health Concerns, Contact Your Healthy Louisiana Plan:

If you need to schedule non-emergency transportation for your behavioral health or medical services appointment, please call your Healthy Louisiana Plan as follows:

If you are not sure to which plan you belong, call 1-855-BAYOU4U (1-855-229-6848) for assistance.

Aetna Better Health: 1-877-917-4150
AmeriHealth Caritas: 1-888-913-0364
Healthy Blue: 1-866-430-1101
Louisiana Healthcare Connections: 1-855-369-3723
United Healthcare: 1-866-726-1472
Humana Healthy Horizons in Louisiana: 1-844-613-1638